A ‘la carte menu

You can order from our a ’la carte menu from 12:00 a.m. to 8.45 p.m according to your choice. Children’s menu is also available. Special dietetic, gluten and lactose-free meals are also available upon preliminary request.

Accident

In case of accident, immediately contact the receptionist.

Air conditioning

See “Heating, air conditioning”

Arrival/Departure

• check-in from 2:00 p.m.
• check-out until 10:00 a.m.

Baby-friendly services

Baby beds, high chairs, baby baths, child toilet seats and nasal cleansers are available if required.

Bank, ATM

For exact locations, contact the receptionist.

Bar

Our lobby bar in the hall is open from 7:00 a.m. to 10:00 p.m. Room service is also available if required.

Bathroom towels

You will find clean towels in your bathroom on arrival. Please do not use them in the wellness area or outdoors. One sauna towel per person is available at reception free of charge.

Bicycle, e-scooter

Guests preferring active recreation and excursions are offered bicycles and e-scooters for rent. We can also recommend short local trips or longer tourist routes around KisBalaton if required.

Blanket

Spare blankets are optionally available in the closet if required.

Breakfast

Breakfast: 7:30 a.m. – 11:00 a.m.

Change of towels, sheets

Throw your towel on the floor to indicate the cleaning staff that you need it replaced. If you need new bedsheets, contact the receptionist. Surplus change of bathrobes and sauna towels is possible for extra charge. For details, see price list.

Check-out

On the day of departure, please leave your room until 10:00 a.m.

Chiropody

See “Manicure”

Cleaning

If you do not want our hotel staff to disturb you during the day, hang the “Do not disturb” tag outside on the door knob.

Conference

Our conference room can accommodate 60 guests. It is an ideal place for a number of events including business meetings, product presentations, and open days. The necessary technical equipment including projectors and screens are available on demand.

Credit card

See “Payment options”

Dinner

Dinner 5:45 p.m. – 8:45 p.m.

Doctor

Health services are provided at the doctor’s office on weekdays during consulting hours. On weekends, all-night service is available at the following address: Jegenye sor 1., Zalakaros.

Dress code

We would like to kindly ask our guests to adhere to the following dress code when dining at our restaurant:

Smart casual: Examples- Blazers, sports jackets, dresses, sweaters, trousers, jeans, khakis, knee-length skirts, blouses, shirts, sneakers, heels or flats.
A cardigan or blazer might be a good addition to the outfit to ensure the right level of modesty. Please avoid wearing overly revealing outfits.

Business casual: Examples- A collared shirt, polo shirt paired with clean-cut dress pants, trousers or khakis, dresses, pencil skirts with blouses, dress shoes, heels.
Please avoid wearing overly revealing outfits.

Electric car charger

Environmental awareness is extremely important to us, which is why we have set up an electric car charging station in our hotel parking lot. For guests arriving with an electric car, we provide one-time free charging between 7:00 AM and 7:00 PM for stays of at least 2 nights, with prior arrangement at the hotel reception.

Envelope, copy paper

Available at the reception desk.

Extra charge services

For details, see separate price list. Requests should be made at the reception desk.

Fire escape plan

In case of fire, follow the escape plan placed in your room and immediately contact the receptionist.

First aid

Minor injuries are treated at the reception desk. First aid kits will be provided.

Fishing

Fishing is permitted in designated fishing areas of the nearby Kis-Balaton. Daily tickets can be purchased at the fishing location.

Flower

Contact the receptionist if required.

Food allergy

Allergenic ingredients in buffet meals are indicated. Special diets are also available for extra charge. Instead of a board meal, a special diet is available for additional cost.

Games, cards

Available for free at the reception desk.

Gas station

For nearest locations, contact the receptionist.

Hair drier

A built-in blow drier with safety switch is available in your bathroom.

Heating, air conditioning

All common spaces are centrally heated and air-conditioned. You can also use a separate air-conditioning system installed in your room for extra charge.

Hotel policy, etiquette

Guests are kindly requested not to take food and beverages purchased elsewhere into the hotel. Reservation of lounge chairs in the wellness area is permitted only for the period of actual use. You are requested not to cause inconvenience for other guests by
means of unnecessary reservation. Smoking is prohibited in enclosed common areas of the hotel. Smoking is permitted only on room terraces, the restaurant’s outdoor terrace and in the designated smoking area near the main entrance. You are expected to wear
appropriate clothing during meals. Parents are responsible for their children’s behaviour.

Internet

Free Wi-Fi connection is available for our guests in the whole area of the hotel. Access code: belenus99

Laundry service

Available within 24 hours for extra charge.

Lost belongings

Lost belongings are registered and stored for 3 months, and discarded afterwards.

Luggage carrier

If you have heavy luggages, ask the service staff for help.

Luggage storage

You can safely store your luggages in the the luggage room behind the reception desk for a limited period.

Lunch

If you have a full board package, lunch is provided buffet-style or a ‘la carte from 1:00 p.m. to 3:00 p.m.

Manicure, chiropody, cosmetic

Available for extra charge. In addition to basic nail care services, polishing, acrylic nails and cosmetic treatments are also offered. Schedule your appointment at the reception desk.

Massage

For available massage techniques, see the leaflet in your room. Schedule your appointment at the reception desk.

Medicine

Medicines for common acute health problems are available at the reception desk in a limited amount.

Minibar

For minibar offer and prices, see the price list in your room. Removed drinks are filled up on a daily basis. After occupying your room, please check the complete contents of the refrigerator. Minibar consumption adds automatically to your folio/invoice. Please
report your last day’s consumption to the receptionist in advance.

Observations, suggestions

Should you have any observations or suggestions, do not hesitate to contact our staff members. You can also leave your comments by filling in the questionnaire found in your room.

Opening hours

• Hotel: 00:00-24:00
• Restaurant: 07:30 a.m. – 9:00 p.m.
• Reception: 00:00-24:00
• A’ la carte order: 12:00 a.m. – 8:45 p.m.
• Wellness: 08:00-21:00
• Lobby-Bar: 07:00-22:00 (Friday, Saturday: 07:00-23:00)

Parking

A CCTV-secured car park is available for guests in front of the hotel. For parking fees, see the pricelist.

Payment options

• Cash (HUF, EUR)
• Card (EC/MC, VISA)
• Bank transfer

Pharmacy

For local pharmacy locations and opening hours, contact the receptionist.

Phone

Use your room phone to contact our staff or make in-house calls free of charge:

• Lobby bar: 121
• Reception: 100

Room telephone numbers match room numbers except numbers starting with 00. E.g. call 301 for 001. To make an emergency call, you can get a free line by pressing 9 on your room phone. Emergency-Nr.: 112.

Photocopying, printing

Available for extra charge at the reception desk.

Pillow

Available for free.

Playground

Behind the reception desk is a play corner for kids. Children can also enjoy a wellequipped outdoor playground in the backyard.

Postcard

Postcards featuring the hotel logo and photos of the hotel are available at the reception desk.

Programs

For available programs, see leaflets at the reception desk or in the lobby.

Razor

Disposable razors and shaving foams are available at the reception desk for extra charge.

Reservation

Reservations are accepted and reconfirmed only in written form (via website registration, e-mail, or standard mail).

Room safe

See “Safe deposit box”

Room service

Available on demand between 7:00 a.m. – 10:00 p.m. for 500 HUF/call, (except for drinks served as part of the “All inclusive” package, which includes no room service option).

Safe deposit box

Free safe deposit boxes are available in rooms. For safe codes, contact the receptionist.

Sauna

Infrared sauna, Finnish sauna and steam bath are available for free in the wellness area. Please follow general policy guidelines.

Sauna towel

One sauna towel per person is available at reception free of charge. At your departure please leave the used sauna towels in the room.

Service fee

The price includes 12% service fee for the buffet dinner.

Shoe shine service

A shoe shine machine is available near the entrance.

Smoking

Smoking is prohibited in all rooms and enclosed public spaces. Smoking is permitted only in designated areas and on room terraces. We reserve the right to charge negligent guests with the cost of special cleaning if necessary.

Special diet, food allergy

Our hotel kitchen also pays attention to the special needs of our guests with food allergies. If you do not find suitable food for your allergy or special diet in the buffet dinner selection, our guests can get a specially prepared dish from the buffet selection in consultation with the chefs for an extra charge of 2,000 Ft.

Sunbed, lounge-chair, lounge area

Available for free with no reservation options. Unique reservations may only be accepted regarding the lounge areas next to the pools. Should you have any special demands, please consult the receptionist beforehand. For rental fees, see price list on last page.

Taxi

Contact the receptionist if required.

Technical trouble-shooting

In case of technical problems or malfunction, please immediately contact the receptionist so that we can quickly start trouble-shooting and fixing the problem.

Television

Available with pre-programmed channels. For available channels, contact the receptionist.

Tennis

Available free of charge for hotel guests. Rackets and balls are provided. You are expected to wear proper tennis shoes with smooth sole. Availability of the tennis court depends on the weather conditions. It is not guaranteed in rain. Please sweep court after use for the next guest.

Toothbrush, toothpaste

Available for additional fee at the reception desk.

Transfer service

Contact the receptionist if required.

Wake-up call

If you need a wake-up call, please contact the receptionist.

Wellness area

Indoor area: adventure pool and saunas. Water depth: 75 cm, water temperature: 32-34 °C, heated thermal water. Outdoor area: 120 m² swimming pool, depth: 120cm. Sun-terrace, lounge area with lounge chairs.

Wi-Fi

Free Wi-Fi connection is available for our guests in the whole area of the hotel. See access codes (belenus14) at the reception desk.

Wine tasting

Local private wineries offer a wide variety of premium wines. For more details, see marketing brochures in hall